Returns & Exchanges

If you wish to return an item, please contact us within 7 days of receiving your order. You’ll then have a further 14 days to return your items.

All returned items must be unworn, unwashed, in their original condition and have their original tags attached where supplied. Items may be tried on as you would in a shop.

1. Email [insert email address] with your order number and reason for returning.

2. We’ll provide you with our returns address and instructions.

3. Package your items securely and return them using a tracked postal service.

Return postage is the customer’s responsibility for change-of-mind returns. We recommend keeping proof of postage.

Refunds will be issued to your original payment method within 14 days of receiving your return or proof of return postage, whichever is earlier.

Need a different size or colour? We’re happy to help!

Exchanges are subject to stock availability. Please contact us before returning your item to arrange an exchange.

Certain items may be excluded from change-of-mind returns, including:

* Sealed hygiene products once unsealed, where the legal exception applies.

* Personalised or custom-made items.

Sale, clearance and pre-order items remain subject to your statutory cancellation rights.

If your order arrives faulty, damaged or incorrect, please contact us with your order number and photographs where possible.

We’ll work to resolve the issue promptly in accordance with your statutory rights, including covering reasonable return postage where required.

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As a small independent boutique, every order means the world to us. Thank you for shopping thoughtfully and supporting Stars Boutique.

With love,

Stars Boutique x